Gone are those days when customer support was all about SMS and phones. The digital world demands a digital format of customer services – it’s radical…
Inbound calls (when a business receives incoming calls from customers or clients with issues or questions) can be unmanageable. However, some companies run them internally…
Are you looking for the better alternative to the IVR call system? If yes, then it’s time to integrate live chat outsourcing into your customer…
70% of users abandon their shopping carts without checking out. The reason could be anything. But mostly it is because of inadequate customer support. E-commerce…
Most IT related inquiries can be easily handled by Tech Support Level 1. Tech Support Level 2 is specifically designed to understand complex user enquiries…
A business becomes global only if it has the potential to service customers anywhere in the world. However, global customer support requires compliance to varied…
In-house vs outsourcing – the main difference between these two is the methods in which work, projects, or tasks are streamlined for strategic purposes. In customer…
Outsourcing has become a key component in almost every industry but is mostly acknowledged for its cost-saving strategies. The business world has changed dramatically in…
Throughout holidays, we often witness a spike in sales & marketing but it becomes very difficult to manage lots of customers seamlessly. Integrating customer service…
The main challenge a seasonal business faces every peak season is customer support streamlining. But that doesn’t mean you can’t bring change. As an aspirant…