Outsource Email Support Services | Email support outsourcing

Experts in Making Email Support Better and Faster

Anyone can operate email for customer care, but we know how to make it efficient. When it comes to handling 1000s of emails every day, you need to have a team that could respond promptly – day & night. This is exactly where SIMETRIX email support outsourcing becomes highly valuable. Outsourcing your email support helps in minimizing the abandon ratio to a greater extent and enables you to respond to queries in a quick turnaround time.

Our email support services are personalized to individual business needs – and available for technical and non-technical products and services.

Find the Right Fit

We recruit, train and hire passionate individuals who are going to do email management for customer support 24/7. By outsourcing your email support services, you can tackle the issues of providing proper brilliant support to your clients/customers without spending on infrastructure or any unbearable investment.

L1 Email support

Level 1 Email Support Services offer users a direct support from an agent attending emails. L1 Email Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem

L2 Email support

Level 2 Email Tech Support handles complex problems from customers. Agents we select for this have in-depth understanding of the products and services. It is perfectly suitable for Ecommerce and IT firms

L3 Email support

Level 3 tech support services consist of an engineer team and are often accredited as the optimum line of support. The team take inquiries from L1 and L2, and handles the most difficult problems

How to get started?

Getting started with Email support outsourcing services (integration and overall management) is a simple and straightforward process. It is much easier & inexpensive than hiring, training, managing and streamlining in house team. Of course, Simetrix Solutions will also give you the best L1, L2 and L3 support agents and a dedicated project manager working closely - but most importantly, our commitment to ensure impeccable quality of services. 

email support outsourcing

Explain your business's agenda

What is it you want to do with email support? Is it customer care or brand promotion? And most importantly, what level of email support you actually need?

Decide the Level and skills required

What level of email support services you generally require and define the skills you think are necessary for an agent.

Mention the Timezone and language

Email support services work flawlessly for audiences in their native language. If you're looking for a multilingual tech support solution, say explicitly what languages you want to cover.

Why Choose Simetrix Solutions

Simetrix Solutions is in the business of customer care & tech support solutions for almost a decade. Since we know the ins and outs of email support, we are able to deliver outstanding results. You won't be disappointed with our professional email agents and keen project management, which establishes a benchmark and makes us stand out from the rest. 

Budget Friendly

Expert led email support service under your budget. We custom design the plan to meet your business needs, which evidently helps in fulfilling your marketing & sales goals


Our technical support services are available in multiple languages. You can hire native speakers as customer support agents. We cover English, German, Spanish, French, Italian, Greek, etc.

Quality Support

Our agents are well-trained and do not hesitate in going the extra mile to provide a superior email support service. They are carefully chosen to deliver impeccable services

Future Proof

We provide bespoke call center services by anticipating your current and future needs. From help desk to outsource IT support, telemarketing and lead generation - we deliver them all.

100% Response Time

Key aspect of our email support service is response time. Our agents can work 24x7, day & night and respond to customer inquiries in a rapid turnaround time


We understand your business better than others. Our tech support customer care can be adapted to Ecommerce, Transportation & logistics, Travel, Hospitality, Retail & IT space.

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Frequently Asked Questions

Here are some Frequently asked Pre Sales questions from existing clients.

email support outsourcing

Email is still at the forefront of digital communications and support service is deemed highly valuable for companies dealing in IT, software, apps, digital products or services. Outsourcing keeps you one step ahead to deliver spontaneous response and keeps you prepared against unexpected shift or rise in inquiries.

Simetrix Solutions, compared to other call center companies, provides personalized solutions and customer services to multiple countries. We welcome clients from the UK, USA, Germany, Canada, Europe, Asia and Dubai.

The standards of our email support remain persistent - we do not compromise on the quality of our services.

The cost of email support services & outsourcing mainly depends on the type of services i.e. L1, L2 or L3 you're planning for your business. Thus, before enrolling in any email support companies, we'd recommend calling our experts and let us give you a viable quotation based on your requirements. 

Of course. You can outsource agents, train them with your system and integrate them with your business needs.

More questions? We have answers!

Get in touch with our consultant today!