Integrating 24/7 live chat support service speeds up your customer management process and improves your sales enormously. Your visitors, customers and clients can get instant answers in real time and is the fastest way to gain a competitive edge.
At Simetrix Solutions, our services are being managed by a team of experts i.e., well-trained professionals who add efficiency, consistency and minimizes overall spending on customer care & support services.
Choosing Simetrix Solutions as your next "Live Chat" service provider, is inexpensive than your in-house team budget. Moreover, your precious customers enjoy faster customer support services. 80% of customers say they prefer live chat because of the convenience it offers compared to other channels.
Live Chat keeps track of customer experience and boosts sales team performance. The services are managed 24/7 by professionals who engage with your customers or clients
Live chat customer support emphasizes real-time conversation with a customer. There’s no delay, no information loss and you can easily pay attention to potential buyers
Our expert driven 24/7 live chat support services comes with great features such as: Canned Response, FAQ's, Chat Transfer, File Upload and Chat Exporting
Getting started with the live chat service (integration and overall management) is a relatively simple and straightforward process. It is much easier & inexpensive than hiring, training, managing and streamlining in-house team. You will have the best agents and a dedicated project manager working closely together with your company's sales and marketing team.
What do you do? What's your Goal? What products or services you sell? What customers are you targeting?
What features do you want in live chat customer care, and define the skills you think are necessary for an agent.
Live chat support works flawlessly for users in their native language. If you're looking for multilingual customer support, say explicitly what languages you want to cover.
We make sure that your project fits your requirements and your budget.
Expertly led outsourcing services under your budget.
Our agents are well-trained and do not hesitate in going the extra mile to provide a superior service.
Key aspect of our outsourcing services is response time.
Our outsourcing services are available in multiple languages.
We provide bespoke outsourcing services by anticipating your current and future needs
We understand your business
Simetrix Solutions is a global BPO and Consulting Company offering sophisticated, professional solutions in IT and Business Consulting, BPO and Outsourcing Services. Founded in 2010, we aspire to offer customized and cost effective services to meet your unique business needs.
566 E 187th Street, NY
Tirana & Durres
Prishtina, Ferizaj, Peja
Ready to serve you globally.
Ready to serve you globally.