Why Outsource in Albania?
During the last decade call centers in Albania have created hundreds of thousands of jobs, especially for the youth.
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- Albania ranks among the top five least expensive countries in Europe
- One of the most economical nearshore BPO destinations
- It is a NATO member since April 2009
- The country’s strength lies on its capable multilingual and literate young workforce
They have been the best source of income for students that needed to pay rent, cover university fees, and afford a social life. In a nutshell, call centers offered both economic and social independence to the Albanian youth in Tirana, and other large city of Durres.
The most obvious reason why Albanians excel in the call center world is their excellent verbal and written communication skills in Italian and other languages, such as English, German, French, and Greek. No one asks you: Hey can you speak any other language? They ask: How many other languages can you speak?
Italian is widely spoken at the level of mother tongue throughout the country. Greek is mostly spread in the southern and southeastern regions. English is the most known language. Foreign language is one of the A-Level exams along with Mathematics and Literature in high-school. Meanwhile, Albania has seen an increased number of people who learn German, French, and Spanish.
Call center outsourcing services are the most important trend in displaced companies, obtaining huge numbers of contractors and ensuring numerous real-time action.
Multilingual call centers helped a lot the diversification of the market and also invested their human capital in adding values for the internationalization process of country-based companies.
First, it is important to say that Albania is not a member of the European Union (EU) like the other Eastern European countries listed in international BPO indexes. It is an EU candidate country waiting for the opening of accession negotiations. This means the country offers a lower cost compared to the EU members and especially to its main competitors in the Balkans. During the last 15 years, Albania was established as an international destination for outsourcing, especially in the BPO sector.
The emerging Business Process Outsourcing industry in the country is displaying signs of future potential offshore outsourcing and aims at gaining prominence in the region. In order to achieve this, it relies on significant factors, while it pool size can compare to Bratislava in Slovakia, Krakow in Poland and it is larger compared to Riga, Tallinn, and Vilnius.
So why outsource in Albania?
- The country’s strength lies on its capable multilingual and literate young workforce;
- Albania’s economy is considered stable and ranks among the fastest-growing economies in Europe;
- Albania ranks among the top five least expensive countries in Europe
- One of the most economical nearshore BPO destinations
- Albania was granted the EU candidate status and is waiting to start EU accession negotiations and the import of services may not be a concern form clients form the EU member countries.
- Albania has a cultural affinity to Central and Western Europe.
- The American dollar and Euro are commonly used currencies in Albania
- It is a NATO member since April 2009
- Well-educated population with about 160,000 annual university enrollment
- A stable banking system, mostly foreign-owned.
