The answer may surprise you – a multilingual call center can handle just about various types of calls. Whether you need help with customer service or technical support, a multilingual call center will provide you with the assistance you need.

In this article, we will discuss the different types of calls that a multilingual call center can handle. So, if you are looking for a call center that can offer multilingual support, keep reading!

What types of calls can a multilingual call center handle?

A multilingual call center can handle a wide variety of call types, including customer service, technical support, sales, telemarketing, and more. This type of call center is equipped to handle calls in multiple languages so that customers can receive assistance in their native language. Some of the most common types of calls that a multilingual call center can handle include:

Inbound Calls:

An inbound call is any call that is received by a company. This type of call typically involves a customer calling into a company to inquire about a product or service or to request customer service or support. Inbound calls can be handled by a multilingual call center in multiple languages, allowing customers to receive assistance in their native language. Some types of inbound calls are:

Customer support and service calls:

These types of calls involve a customer calling into a company to get help with a product or service. The customer may need help troubleshooting a problem, or they may have a question about how to use a product or service. Customer support and service calls can be handled by a multilingual call center in multiple languages, allowing customers to receive assistance in their native language.

The representative on the other line will help resolve customer service queries by:

Listening to the customer’s inquiry and understanding the problem

• Asking questions to get more information about the issue and Offering solutions
• Building rapport with the customer.

Listening to the customer’s inquiry and understanding the problem

Technical support calls: Technical support calls are typically made by customers who are experiencing technical difficulties with a product or service. When a customer contacts a company for technical support, they are usually transferred to a call center where representatives are available to assist them. Technical support agents take calls from customers and provide them with solutions to their problems. In some cases, tech support agents may also be responsible for upselling products or services to customers.

Outbound calls:

Outbound calls are phone calls that are made by a company to its customers, clients, or leads. These calls can be made for various reasons, such as sales, customer service, or appointment scheduling. Types of outbound calls are:

1. Sales Calls:

Sales calls are outbound calls made by a company in order of product or service. These calls can be made to potential customers, current customers, or past customers. They may be required to meet a certain quota, and are often measured by their conversion rate (the number of sales made divided by the number of calls made).

2. Appointment Scheduling Calls:

You can make an outbound appointment scheduling call to schedule an appointment with a customer or client. This type of call is usually made by businesses that require appointments, such as healthcare providers, auto repair shops, or salons. Whenever possible, it’s best to schedule these calls in advance so that the customer or client has time to prepare for the appointment.

FAQS:

1. What should you do for making an outbound call?

Research the person or company you are calling in advance. In addition, also prepare a script or an outline of what you’re going to say. This will help you stay on track during the call and make sure that you cover all of the important points.

2. What is the best time to make an outbound call?

The best time to make an outbound call depends on the type of call you’re making. For sales calls, the best time to call is usually during business hours. For appointment scheduling calls, it’s best to schedule the call in advance so that the customer or client has time to prepare for the appointment.

3. What is the difference between an inbound call and an outbound call?

An inbound call is any call that is received by a company, while an outbound call is a call that is made by a company to its customers, clients, or leads.

Final Verdict:

In a multilingual call center, several call kinds are handled. Customer service, technical support, sales, and appointment setting are the most frequent call kinds. Both incoming and outbound calls may be made. Depending on the type of call you’re making, there is a perfect time to make it. The ideal time to call for sales calls is typical during regular business hours. Hence in this blog, we have seen an overview of the types of calls done by multilingual call centers. We hope you found this blog helpful.