Sooner or Later, Your Business Will Require 24/7 Customer Support
Is your business equipped with 24/7 Customer support? Customer support these days plays a pivotal role in expanding trust and enabling your business to make a solid impression.
- BPO
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By
Simetrix Solutions
- March 25, 2021
- 10:29 pm
- 3 min read
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Customer support
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- Outsource a partner
- Create a separate division i.e., in-house
The strategy should focus on treating customers respectfully, answering questions, resolving queries and exceeding their expectations. Highly responsive customer support helps businesses to engage faster and build long term relationships.
My business is recently established, do I need 24/7 customer support?
The significance of customer support becomes imperative from the moment you decide to sell your products or services. Customer support ensures positive endorsements and good online reviews. Even if you are recently established, 24/7 customer support is very much needed because of three reasons:
- 90% of customers are likely to trust brands with excellent customer service experiences.
- 80% of customers would re-engage with a company with outstanding customer support.
- 30% of satisfied customers will recommend your brand (product or services) to others.
To put up in a simple language, customer support maintains the prosperity and goodwill of a business, ensures consistent sales and retains your best clients. Investing in customer support is more like investing in positive endorsements. It can help budding businesses to strengthen their brand.
Nowadays, customers search and research a lot before associating with any company. If you fervently provide 24/7 customer service, you’ll significantly improve customer satisfaction.
How to offer 24/7 customer support?
Delivering 24/7 customer support is indeed a challenge and is something you can’t do on your own. It would be best if you had a team of experienced professionals who can understand customers’ psychology and resolve their queries asap. The strategy for adequate support requires consideration of customer’s needs, the region, and the most active time of day.
Strategy 1 – Create a separate division i.e., in-house
This would require time, money and effort in hiring and maintaining an in-house team of professionals. In-house customer care support often demands a separate space, takes a big chunk of profits, and even has to do your best to retain the best talent.
Strategy 2 – Outsource a partner
Every big or small company these days thinks of outsourcing their complex customer care division to an agency. There’s a massive saving on investment -plus – help companies maintain consistency in marketing & sales performance. Outsourcing can be used to solve various business problems such as lowering costs and bridging the linguistic gap. The best part, the service is flexible and can be altered (upgrade or degrade) as your customer’s needs demand.
FUEL YOUR BUSINESS WITH OUTSOURCING.
The team at SIMETRIX SOLUTIONS works diligently to deliver a personalized customer support solution. From incorporation, we have maintained a strong reputation for delivering quality support services to all size businesses.
The unique facet of our agency lies in the capability to deliver impeccability. Since our staff undergoes rigorous training and utilizes advanced communication technology, the customer support consistently exceeds the clientele expectation. In order to see the perfect example of our finest work, do contact us today.
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