Three ways to bring Simetrix into your operation.
Most clients start with the CX Operations Review. Some run a side-by-side pilot against their incumbent. Others go directly to a dedicated program. The right path depends on your timeline, your current contract, and how much evidence you need before the conversation moves.
All engagements include the intelligence platform from day one. No separate licensing.
CX Operations Review.
A 30-minute operations conversation with our operations team. No call data required to start. Written gap summary delivered within 48 hours. Zero commitment, zero follow-up sequences.
- ✓ Operations conversation about your current customer support footprint
- ✓ Honest mapping of where visibility, quality, or workflow gaps exist
- ✓ Written gap summary delivered within 48 hours
- ✓ Honest next-step recommendation: pilot, program, or nothing
Challenger Pilot.
A 60-day dedicated team running on a defined slice of volume. Same KPIs as your incumbent, calibrated the same way. Side-by-side performance reports weekly. The data is the conversation, not the deck.
- ✓ Dedicated team live in 10 business days
- ✓ Defined volume slice (% of your queue, not all of it)
- ✓ Side-by-side weekly performance reports
- ✓ Scoped interaction analysis on your portion only
- ✓ No incumbent disruption
- ✓ Reversible: split unwinds in days if you choose
- ✓ Final executive review at day 60
Dedicated Program.
A dedicated Simetrix team for a specific workflow or full customer operation. Program scoping, hiring to your workflows, training to your QA rubric, analytical layer live from day one.
- ✓ Program scoping and operating model design
- ✓ Hiring tailored to your workflows and customer profile
- ✓ Training to your QA rubric and workflow library
- ✓ Operator-led account management
- ✓ Real-time executive dashboards from day one
- ✓ Weekly calibration cadence and coaching loop
- ✓ Multichannel and multilingual scaling as needed
BPO Vendor Transition.
For operators replacing an existing BPO vendor. Structured 16-week transition methodology with parallel ramp, side-by-side performance evidence, and reversibility at every phase.
Most operators start with the CX Review.
It is the lowest-commitment entry point and it gives you honest data before any contract conversation. 30 minutes, no call data, written summary in 48 hours.
Start with the CX Operations Review.
If pilot or program is the right next step, we will tell you. If the answer is no, we will tell you that too. Honest scoping is the operating principle.
No call data required to start. We respond within one business day with a written gap summary and honest next-step recommendation.