How To Re-Energize Your Customer Support Amid Covid 19?
Outsourced IT support has proven to be very viable against the pandemic. The 3rd party association demonstrates the capacity for resilience and revives the organizations during the crisis.
Listen to this article
Simetrix SolutionsHow To Re-Energize Your Customer Support Amid Covid-19Simetrix SolutionsHow To Re-Energize Your Customer Support Amid Covid-19Simetrix SolutionsHow To Re-Energize Your Customer Support Amid Covid-19<iframe src='https://simetrix-solutions.com?action=embed_zoomsounds&type=player&margs=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%3D%3D' style='overflow:hidden; transition: height 0.3s ease-out;' width='100%' height='180' scrolling='no' frameborder='0'></iframe>
- Outsource customer support
- Outsource live chat support
- Outsource help desk services
- Outsource L1 & L2 tech support
Re-energizing your customer support team amid Covid often comes as a challenging process, particularly if there’s another lockdown. Hence, one must actively look out for viable alternatives to cultivate the quality of customer care.
How COVID 19 changes the customer care service industry?
From startups to national and international companies of all industries, all companies were dedicated to providing excellent customer experiences. Before COVID, organizations gave customer care the utmost priority. Today, it’s a necessity to sustain the business during & after a pandemic.
Digitalization Become Inevitable.
The conventional format of customer interaction (such as phone or email) becomes impractical due to workforce limitations imposed during the pandemic, mainly because of a lack of innovation. Large number of organizations were still operating on the old-school methods. This evidently led to the growth of tech-based customer support outsourcing, where live chat support, help desk services and L1 & L2 tech support were deemed necessary.
The goal remains the same.
Now it’s all about ensuring best-in-class customer care services in a rapid turnaround time. Outsourcing help businesses to continue offering impeccable customer support via a variety of sources. Omnichannel and multilingual customer support make customers want to come back for more. To prepare for reopening the entire business, entrepreneurs started hiring business processing outsourcing to streamline telemarketing, lead generation and tech support efforts within the organization.
https://www.youtube.com/watch?v=4_NL7gVtnCk
Make Change Endurable with SIMETRIX SOLUTIONS
An organization becomes stable only when changes are welcomed with an open heart. If you really want to feel prepared and ready for the next new phase, delegate your customer support to an agency that makes a subtle interaction a pleasant experience. Its not only about how your company first responds to change but more about how it deals with recovery.
With SIMETRIX SOLUTIONS, You Can Build resilience.
Resilience is vital for long-term sustainability and productivity. The 3rd party association develops a foundation that protects the business in prolonged periods of adversity. There is a misguided notion that outsourcing results in loss of control. Instead, the service is managed by a proficient group, who assure 24/7 customer communication and support. At SIMETRIX SOLUTIONS, leaders play a significant role in building a productive workforce. So, you can expect a great outcome.
SIMETRIX SOLUTIONS understands the varied demand.
The world is changing, and its time to change the way you work. At SIMETRIX SOLUTIONS, we take circumstances as a quest to innovate the methodologies. In short, by remaining realistic about what is required, we make plans for the future. Today, SIMETRIX SOLUTIONS is broadly trusted for pioneering solutions. Needless to say, our customer support outsourcing in Eastern Europe is proven to be most successful at surviving.
Ask us for a demonstration, and we’ll show you the value. Today, more companies are trying new things and adopting outsourcing to emerge stronger. To see how SIMETRIX SOLUTIONS creates a brighter future for organizations, contact us today.
