How Multilingual Is Winning The Customer Support Race?

April 19, 2021
5:49 pm

How Multilingual Is Winning The Customer Support Race?

A business becomes global only if it has the potential to service customers anywhere in the world. However, global customer support requires compliance to varied languages.

Multilingual customer support

Listen to this article

Simetrix SolutionsHow Multilingual Is Winning The Customer Support RaceSimetrix SolutionsHow Multilingual Is Winning The Customer Support RaceSimetrix SolutionsHow Multilingual Is Winning The Customer Support Race<iframe src='https://simetrix-solutions.com?action=embed_zoomsounds&type=player&margs=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%3D' style='overflow:hidden; transition: height 0.3s ease-out;' width='100%' height='180' scrolling='no' frameborder='0'></iframe>

Fostering international partnership
Boosting sales and marketing morale
Expanding your customer base
Building trust and cultural connections
Showing your company’s value and enthusiast

Now either you can hire people who speak French, Spanish or German or you can outsource to an agency and let the professionals do the brilliant work in customer handling.

Multilingual customer support (also know as multilanguage customer care) has a positive effect on the success of any business, both nationally and. Whether it’s a subtle interaction or client resolution, multilanguage customer support brings unrivaled benefits in sales, customer retention, and conversion ratio for businesses of all size.

Multilingual Is Winning The Customer Support Race Because:

Build Trust and Cultural Connections

Language and culture are not parted. If one can connect with the audience in their native language, it becomes easier for an organization to build trust and reinforces understanding. Multilinguistic tech support even accentuates the development of cultural awareness and respect.

Shows your company’s value and enthusiast

Multilingual customer support serves as the backbone of the company (operating in foreign countries) and provides a gateway to the global marketplace. In some cases, it gives you an edge against your competitors as you are the only brand to speak a particular language with a client or partner – you can be valuable.

Foster international partnership

By onboarding Multilanguage customer support, it becomes easier for International business communication to run smoother and maintain a long-lasting partnership. You can actively interact with your clients or customers overseas.

Boost sales and marketing morale

If the target marketplace speaks several languages, multilingualism customer support can put your company’s value right in front of your prospects. Moreover, multilanguage tend to boost the morale of the sales & marketing team. They will be more confident in their work, evidently resulting in boosting business productivity.

Expand your customer base

It’s difficult to manage inbound and outbound calls in a foreign country, isn’t it? If you provide customer support in a single language, let’s say English, you are seriously limiting your potential customer base. Multilingualism eradicates the language barrier, boosts efficiency, and ensures immediate & rapid response.

Why ’HIRE’ When You Can Outsource Multilingual Support?

Multilingual customer support requires skilled qualified people, who can fluently speak or write in varied languages. Now hiring is often considered a bad idea because it requires lots of capital and it is relatively difficult to manage multilingual customer team on a daily basis.

Outsourcing multilingual customer service is a simple and straightforward process. It helps you to compete with your rivals and gives you an advantage over those who aren’t hiring isn’t always a wise decision, particularly for a company with limited capital. For a recently established business, outsourcing is highly recommended in a highly competitive or over-saturated business environment. You get the right people for the right job. Moreover, customer support outsourcing is slightly more reasonable because you get a reliable team with better support management.