Anyone can operate email for customer care, but we know how to make it efficient. When it comes to handling 1000s of emails every day, you need to have a team that could respond promptly – day & night. This is exactly where SIMETRIX email support outsourcing becomes highly valuable. Outsourcing your email support helps in minimizing the abandon ratio to a greater extent and enables you to respond to queries in a quick turnaround time.
Our email support services are personalized to individual business needs – and available for technical and non-technical products and services.
We recruit, train and hire passionate individuals who are going to do email management for customer support 24/7. By outsourcing your email support services, you can tackle the issues of providing proper brilliant support to your clients/customers without spending on infrastructure or any unbearable investment.
Level 1 Email Support Services offer users a direct support from an agent attending emails. L1 Email Support provides basic support, helps in resolving troubleshooting, and figuring out the underlying problem
Level 2 Email Tech Support handles complex problems from customers. Agents we select for this have in-depth understanding of the products and services. It is perfectly suitable for Ecommerce and IT firms
Level 3 tech support services consist of an engineer team and are often accredited as the optimum line of support. The team take inquiries from L1 and L2, and handles the most difficult problems
Getting started with Email support outsourcing services (integration and overall management) is a simple and straightforward process. It is much easier & inexpensive than hiring, training, managing and streamlining in house team. Of course, Simetrix Solutions will also give you the best L1, L2 and L3 support agents and a dedicated project manager working closely - but most importantly, our commitment to ensure impeccable quality of services.
What is it you want to do with email support? Is it customer care or brand promotion? And most importantly, what level of email support you actually need?
What level of email support services you generally require and define the skills you think are necessary for an agent.
Email support services work flawlessly for audiences in their native language. If you're looking for a multilingual tech support solution, say explicitly what languages you want to cover.
We make sure that your project fits your requirements and your budget.
Expertly led outsourcing services under your budget.
Our agents are well-trained and do not hesitate in going the extra mile to provide a superior service.
Key aspect of our outsourcing services is response time.
Our outsourcing services are available in multiple languages.
We provide bespoke outsourcing services by anticipating your current and future needs
We understand your business
Simetrix Solutions is a global BPO and Consulting Company offering sophisticated, professional solutions in IT and Business Consulting, BPO and Outsourcing Services. Founded in 2010, we aspire to offer customized and cost effective services to meet your unique business needs.
566 E 187th Street, NY
Tirana & Durres
Prishtina, Ferizaj, Peja
Ready to serve you globally.
Ready to serve you globally.