Creative Ways Of Using Live Chat – Have You Tried Any Of Them?
Customer relationship and empowerment is the core of the business culture – and how can we achieve outstanding customer service? Ever thought of bringing “innovation” in management?
- BPO
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By
Simetrix Solutions
- May 26, 2021
- 8:24 pm
- 3 min read
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- Use the contact form to capture customer data
- Assigning different channels
- Multilingual chat support
- Set up automated chat greetings
- Personalizing offer
Speaking of innovation, live chat outsourcing is often cited as the most prominent customer support solution available to humanity. However, many of us fail to use live chat as a sales tool. Ironic, but yes, your prospects may be right in front of you but we often fail to seize their attention. That’s why we have decided to show you the techniques employed by brilliant marketers at SIMETRIX SOLUTIONS. Being a tech-based business process outsourcing firm in Eastern Europe, we always welcome innovative strategies to find out unexplored opportunities.
- Use the contact form to capture customer data
80% of users using live chat prefer one-on-one communication. However, a contact form on a live chat is a great way to build your customer base. By triggering a contact form via live chat, you can get leads without revealing your email address to spammers. Also, it is a simple and straightforward progression. Integration doesn’t take much time – and anyone can fill out the form and submit it to business agents.
- Assigning different channels
With a live chat solution, you can segregate common customer issues or queries into categories and can provide tech support level 1 or tech support level 2 as a solution. This evidently helps customers reach an appropriate agent or department that might address the issue, such as troubleshooting, software/hardware issue, installation issue, etc.
- Multilingual Chat Support
Multilingualism is vital for a business operating in more than one country. You can adapt the response as per the user’s geolocation or linguistic ability. This will enable your business to support a diverse set of customers speaking different languages. SIMETRIX SOLUTIONS uses intelligent chat routing rules to connect with customers in their most preferred language.
- Set up automated chat greetings
Consumers are unpredictable, and you won’t be able to persuade them unless you offer them a helping hand. Automated chat greeting shows you’re there to answer their questions. Moreover, it’s an intelligent strategy to minimize the bounce rate and cart abandonment, which is one of the biggest challenges online businesses face these days.
- Personalizing your offer
Live chat gives a business the flexibility to tailor products or services according to your customer’s need and making the interaction relevant. Personalization is of tremendous value in the realm of customer support. For example, you can offer exclusive discounts, coupon codes, or limited-time proposals to close sales.
A major reason why so many companies are moving towards live chat is to boost sales and revenue significantly. So live chat outsourcing isn’t just about improving customer care standards; it’s also a vital channel for sales and boosting revenue. If you are looking for an all-in-one outsource IT support solution under one roof, SIMETRIX SOLUTIONS is an excellent choice for a customizable and innovative service. After all, live chat outsourcing isn’t a standalone tool but just one of the countless revenue-making instruments at your doorstep.
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