Outsourcing technical support allows game developers and gaming companies to focus on their core business activities, such as game development, marketing, and sales, while technical support is handled by a specialized service provider. In this article, we will explore the benefits of outsourcing technical support for game developers and gaming companies.

We will delve into how outsourcing can lead to cost savings, access to specialized expertise, scalability, 24/7 support and improved customer satisfaction. By understanding these benefits, game developers and gaming companies can make an informed decision about whether outsourcing technical support is the right choice for their business.

Benefits Of Outsourcing Technical Support For Game Developers

Cost savings

Outsourcing technical support can be more cost-effective than hiring and training in-house staff. According to a study by Deloitte, outsourcing technical support can lead to cost savings of up to 60% compared to in-house staff. Additionally, outsourcing companies can often provide support at a lower cost per hour than in-house staff. For example, a game developer may save $20 per hour by outsourcing technical support instead of hiring an in-house staff member.

Access to specialized expertise

A company that outsources technical support may have specialists with experience and knowledge of the gaming industry. These specialists can provide expert advice and solutions to technical issues that may be difficult for in-house staff to handle. This can lead to faster issue resolution and improved customer satisfaction. According to a survey by Zendesk, customers are 9% more likely to return to a business if their technical issues were resolved quickly.

Scalability

The flexibility of outsourcing allows companies to adjust their workforce as needed, which is especially useful during high-demand periods. For example, during the launch of a new game or during holiday seasons, the number of technical support requests may increase. Outsourcing companies can quickly add staff to handle the increased demand, while in-house staff may not be able to scale as quickly. This can lead to improved customer satisfaction and retention, as players are more likely to return to a game if their technical issues are resolved in a timely manner.

24/7 support

Outsourcing companies may be able to provide around-the-clock support, which can be important for games with a global player base. According to a survey by Accenture, 84% of customers expect companies to offer 24/7 support. This means that players can receive assistance at any time of the day, leading to improved customer satisfaction and retention.

Improved customer satisfaction

Having a dedicated technical support team can help improve customer satisfaction by addressing player issues quickly and effectively. Outsourcing companies often have dedicated teams of technical support specialists who are trained to handle a wide range of issues. This can lead to faster issue resolution and improved customer satisfaction, which can ultimately lead to an increase in customer retention and revenue for game developers and gaming companies. According to a study by Gartner, a 5% increase in customer retention can lead to a 25-95% increase in profitability.

How Simetrix Solutions Can help in Technical Support Services

Outsourcing technical support can have a significant impact on a company’s growth by allowing them to focus on their core competencies while leaving the technical support to a specialized BPO like Simetrix Solutions. This can lead to increased efficiency and cost savings, as well as improved customer satisfaction. By outsourcing technical support to a BPO like Simetrix Solutions, companies can also benefit from their expertise in the field, as well as their ability to scale their services as needed.

Simetrix Solutions is a BPO that specializes in providing technical support to companies in various industries. They offer a wide range of services, including help desk support, IT support, and network support. Their experienced technicians are trained to handle various technical issues, from simple troubleshooting to complex network problems. By outsourcing technical support to Simetrix Solutions, companies can rest assured that their technical issues will be resolved quickly and efficiently, allowing them to focus on growing their business. Additionally, Simetrix Solutions also provides 24/7 support, which ensures that companies always have access to technical support whenever they need it.