Decoding Multilingual Support Outsourcing – reality or myth?
Multilanguage customer support has a great significance in the global marketplace – and there’s a reason for it.
Listen to this article
Simetrix SolutionsDecoding Multilingual Support Outsourcing – reality or mythSimetrix SolutionsDecoding Multilingual Support Outsourcing – reality or mythSimetrix SolutionsDecoding Multilingual Support Outsourcing – reality or myth<iframe src='https://simetrix-solutions.com?action=embed_zoomsounds&type=player&margs=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%3D%3D' style='overflow:hidden; transition: height 0.3s ease-out;' width='100%' height='180' scrolling='no' frameborder='0'></iframe>
- We don’t need multilingualism, English is enough
- Outsourcing companies are not responsible
- Multilingual support outsourcing is expensive
- Outsourcing agencies have unskilled employees
- Outsourcing is expensive, we can’t afford it
Speaking to potential customers/clients is the newest trend in the business world. It can foster relationships and puts you in great stead for further progression.
In a multicultural universe, multilingualism certainly plays an important role in retaining the trust of prospects – & solving their questions & queries precisely. Despite its great benefits, multilingualism customer outsourcing is often seen as “inoperable” because of unresolved myths. Today we are going to debunk some of the common myths and embrace the reality of multilingual support.
We don’t need multilingualism, English is enough
This is one of the biggest misconceptions and costly mistakes businesses often make in the international marketplace. When you think English is more than enough to entice customers, you stop peddling your business and will likely lose millions of potential clients. The language of business varies, and it’s not English anymore. 70% of the population prefers to get customer support in their lingo. As a matter of fact, most of the population speaks Spanish, Mandarin, Arabic, and French – and the list of languages is literally gigantic. If you really want to make a solid impression in foreign countries, you must first acknowledge the importance of multilingual customer care outsourcing and the benefits it brings to entrepreneurs in foreign nations.
Outsourcing companies are not responsible
A competitive customer support outsourcing agency takes responsibility for your businesses’ growth and ensures consistency at every service stage. SIMETRIX SOLUTIONS, for example, understands the requirements of each business, train & shortlist the best individuals for the task and monitors their performance for further improvisation. Commitment is communicated in tone and proven with work. It is the association that progresses in the direction of a better outcome.
Multilingual Support Outsourcing is expensive
This is just not true if you consider the expense you’ll be saving on hiring, staffing, managing, training, and retaining the best candidates, including savings on expensive resources such as CRM and Helpdesk management. Multilingual Customer Support Outsourcing fits the budget of all individuals and startups on the planet. With Multilanguage customer support outsourcing, you’ll be able to save a massive chunk of capital, which can ultimately utilized for other important things.
Outsourcing agencies have unskilled employees
It depends on where you are outsourcing. If you outsource IT support to a professionally managed company, you’ll be welcomed by a best-in-class workforce – fully capable of handling the complexities of your business operations. SIMETRIX SOLUTIONS outsourcing in Eastern Europe has established a strong benchmark in the customer care industry and is known for its good track record. The entire service is tailored to meet the clientele’s expectations, ultimately resulting in an impeccable outcome.
Outsourcing is expensive, we can’t afford it
The sole purpose of outsourcing is to lend a hand to experts by minimizing the budget. Regardless of the size of your business, customer care outsourcing is affordable and can benefit companies of all industries, particularly newly established firms. Getting started is quite simple & straightforward and doesn’t even require heavy investment.
Misconceptions are everywhere in the industry, especially in outsourcing. Hope we were able to clear some of them. As long as you collaborate with the righteous company, you’ll be able to accomplish wonders. For more details on multilingual support outsourcing, call SIMETRIX SOLUTIONS today. Being a leading player in the industry, we’d be able to clear most of your myths easily.
