Integrating 24/7 Omnichannel customer support is perhaps the best thing you can do to speed up your ecommerce, retail and IT Business. Outsourcing lets you hire the best agents and innovative technologies on your terms. This includes interaction in the form of emails, calls, SMS, or live chats.
Businesses with Omni-channel Customer Support come with the following advantages:
But most importantly, you can become creative with your branding and marketing.
3 out of 4 customers switch between an average of 4 channels of customer care during their purchase journey. This certainly includes – Live chat support, FAQ’s, Forum (to ask questions) and Email, SMS’s, chat services and phone (for support, inquiry and complaints). This justifies the demand for omnichannel customer service, a viable strategy you should consider for your business. At Simetrix Solutions, our omnichannel practice is an amalgamation of pioneering technology and industry-leading experts, helping you build a seamless customer experience through all key touch points.
Omnichannel covers more than 10+ channels. Without waiting, your customers would be able to connect and engage anytime through the channel they want to. Day or night, omni-channel customer care services can run your brand 24x7
Omnichannel outsourcing services align perfectly with your marketing and sales team, and ultimately serve as the backbone of the sales funnel. Multiple options for real time conversation strengthens business's goodwill and improves credibility
Omnichannel solution confers a competitive edge against your rivalries. By nature, customers can talk independently about bad experiences and complaints. This way, companies and agents become more accountable and trustworthy
Getting started with omni channel outsourcing service (integration and overall management) is a simple and straightforward. It is much easier & reasonable than hiring, training, managing and streamlining the in-house team. At Simetrix solutions, we work smartly to enhance your customer experience. You will have a team of skilled agents and a dedicated project manager – all working closely together to ensure all around consistency.
In order to develop a unique omnichannel experience and infrastructure, we'd recommend building a coherent strategic plan.
What features do you want in omnichannel customer support, define the skills you think are necessary for an agent.
Multilingual solutions for omnichannel support offer a seamless message to varied potential customers via different channels. If you're looking for multilingual omnichannel support, say explicitly what languages you want to cover.
Simetrix Solutions is a professionally managed BPO Call Center and is counted among leading omni-channel solutions providers. Amid years of experience and expertise, we deliver innovative recommendations to improve customer care standards.
We ensure you have the right foundational capabilities - talent and technology - to create a unified customer experience
Our commitment is to deliver outstanding, cutting edge omnichannel support that add real value to Sales & Marketing
You get varied options to choose from. All omnichannel solutions can be personalized as per individual business needs
We do not compromise on the security aspect and have taken all the necessary measures for seamless functioning
Omnichannel is a game changer in current digital ecosystem. You can offer your customers a new level of engagement
Important attribute of our omnichannel call center is fast response time. Our skilled agents can work 24x7
Omnichannel customer support is the golden key to win in today’s "Age of the Customer". Personalized, meaningful experiences in real time - Omnichannel Solutions are helping brands to minimize cost and drive ROI.
Through Simetrix, one can hire the best individuals and get them in action from day one. The best part; we can make spontaneous improvements in order to deliver exceptional outcome.
A reliable Omnichannel Service requires a significant investment in IT system and skilled experts. This does make the entire quest unbearable.
Outsourcing, compared to the in-house team, provides many short and long-term benefits. Some hidden advantages include lower operating costs, access to professional agents, accountability, and quality support.
You do not need to invest in any infrastructure. We have the entire assets, IT infrastructure and workmanship – that all will give you the support you need.
Of course. You can outsource agents, train them with your system and integrate them with your business needs.
Simetrix Solutions is a global BPO and Consulting Company offering sophisticated, professional solutions in IT and Business Consulting, BPO and Outsourcing Services. Founded in 2010, we aspire to offer customized and cost effective services to meet your unique business needs.
566 E 187th Street, NY
Tirana & Durres
Prishtina, Ferizaj, Peja
Ready to serve you globally.
Ready to serve you globally.