Terms of Use

1. Acceptance of terms

By accessing or using simetrix.com (the "Website"), you ("you" or "user") agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. If you are accessing the Website on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of services

The Website provides information about Simetrix Solutions and our customer operations services. Through the Website you may:

• Learn about our services, industries, and operating model
• Request a CX Operations Review or scoping conversation
• Schedule meetings with our team
• Submit inquiries through contact forms
• Access content such as articles, case studies, and resources we publish

The Website itself is not a customer operations service. Any operational engagement requires a separate written agreement.

3. Eligibility

The Website is intended for business users aged 18 or older. By using the Website, you represent that you meet these requirements and that you are not barred from using the Website under applicable law.

4. Use of the website

You agree to use the Website only for lawful purposes and in a manner consistent with these Terms. You agree not to:

• Use the Website in a way that violates any applicable law or regulation
• Interfere with or disrupt the Website, our servers, or the networks connected to the Website
• Attempt to gain unauthorized access to the Website, other user accounts, or our systems
• Use any automated means (including bots, scrapers, or crawlers) to access the Website without our prior written permission, except for legitimate search engine indexing
• Reverse engineer, decompile, or attempt to extract the source code of any software underlying the Website
• Use the Website to transmit any viruses, malware, or other malicious code
• Misrepresent your affiliation with any person or entity
• Use the Website to harvest or collect personal information about other users
• Use the Website for any commercial purpose other than your own legitimate evaluation of our services
• Frame, mirror, or otherwise replicate any portion of the Website without our prior written permission

5. Submissions and communications

When you submit information through forms on the Website, schedule a meeting, or otherwise communicate with us, you represent that the information you provide is accurate and that you have the right to share it. You agree not to submit confidential information that you are not authorized to share.

Any information you submit voluntarily (such as feedback, suggestions, or ideas) is non-confidential. By submitting such information, you grant Simetrix Solutions a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the information into our services and business operations, without restriction or compensation.

This Section 5 does not apply to:

• Personal information, which is governed by our Privacy Policy
• Information shared under a separate written non-disclosure agreement
• Information shared as part of a customer engagement governed by a Master Services Agreement

6. Intellectual property

The Website and all content on it, including text, graphics, logos, images, software, design elements, and the selection and arrangement of content, are owned by Simetrix Solutions or our licensors and are protected by copyright, trademark, and other intellectual property laws.

"Simetrix," "Simetrix Solutions," the Simetrix logo, and other marks displayed on the Website are trademarks or registered trademarks of Simetrix Solutions. You may not use these marks without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your own internal business evaluation purposes. This license does not include the right to:

• Reproduce, modify, distribute, or create derivative works from any content on the Website beyond standard fair use
• Use any content for commercial purposes without our prior written consent
• Remove any copyright, trademark, or other proprietary notices from content

7. Third-party links and services

The Website may contain links to third-party websites and services, including but not limited to scheduling platforms (such as Calendly), social media platforms (such as LinkedIn), and analytics services (such as Google Analytics). These third-party websites and services are not controlled by Simetrix Solutions, and we are not responsible for their content, privacy practices, or operations. Your interactions with third-party services are governed by their own terms and privacy policies.

8. Disclaimers

THE WEBSITE AND ALL CONTENT, INFORMATION, AND MATERIALS AVAILABLE ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIMETRIX SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY INFORMATION ON THE WEBSITE IS ACCURATE, COMPLETE, OR CURRENT.

Any descriptions of services, methodologies, or operational outcomes on the Website are illustrative. Actual outcomes vary by workflow, data access, operating model, program scope, and other factors. We do not publish or imply guaranteed outcomes for any engagement. Specific service terms, deliverables, and commitments are set out only in a written agreement between Simetrix Solutions and the client.

Content on the Website is for informational purposes only. It does not constitute legal, regulatory, tax, financial, or operational advice. You should consult appropriate professional advisors before making decisions based on Website content.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIMETRIX SOLUTIONS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED ONE HUNDRED US DOLLARS (US $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by applicable law. This Section 9 does not limit liability for matters that cannot be excluded under applicable law, such as death or personal injury caused by negligence, or fraud.

10. Indemnification

You agree to indemnify, defend, and hold harmless Simetrix Solutions and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website
• Your violation of these Terms
• Your violation of any rights of a third party, including intellectual property or privacy rights
• Any information or content you submit to or through the Website

11. Termination

We may suspend or terminate your access to the Website at any time, for any reason, without notice. Sections of these Terms that by their nature should survive termination will survive, including Sections 5 (Submissions), 6 (Intellectual property), 8 (Disclaimers), 9 (Limitation of liability), 10 (Indemnification), 12 (Governing law), 13 (Dispute resolution), and 15 (Contact us).

12. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Subject to Section 13, the state and federal courts located in Delaware shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

13. Dispute resolution

If you have a concern about the Website or these Terms, contact us first at gerti@simetrix.com. We will work in good faith to resolve the matter informally.

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by a recognized arbitration body in the State of Delaware under its commercial arbitration rules, unless prohibited by applicable law. The arbitrator's decision shall be final and binding. Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

To the maximum extent permitted by applicable law, you agree that disputes will be resolved on an individual basis and not as part of a class, consolidated, or representative action.

14. Changes to terms

We may update these Terms from time to time. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material, we will provide additional notice where appropriate. Continued use of the Website after changes constitutes acceptance of the updated Terms.

15. Contact us

Questions about these Terms can be sent to: