5 Outsourcing Failures to avoid in 2021 & 2022
Outsourcing of customer support allows one to get the work done at minimal cost and in a well-organized way.
Outsourcing going horribly wrong
Listen to this article
Simetrix Solutions5 Outsourcing Failures to avoid in 2021 & 2022.txtSimetrix Solutions5 Outsourcing Failures to avoid in 2021 & 2022.txtSimetrix Solutions5 Outsourcing Failures to avoid in 2021 & 2022.txt<iframe src='https://simetrix-solutions.com?action=embed_zoomsounds&type=player&margs=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%3D' style='overflow:hidden; transition: height 0.3s ease-out;' width='100%' height='180' scrolling='no' frameborder='0'></iframe>
- Choose the right provider
- Prioritize value over cost of service
- Prepare your in-house team
- Establish performance benchmark
- Explore options
Certainly, customer service outsourcing is now seen as one of the most vital competitive strategies for successful business operations. But not every stratagem is successful. Today we will put a light on unexpected decisions w.r.t outsource IT support that leads to absolute chaos. So without any further ado, let’s uncover common outsourcing problems and how you can avoid them.
- Not Exploring Options
Most businesses aren’t even aware of varied innovative solutions available via outsourcing. Today, customer support outsourcing is not only about phone-based services. The 21st-century business process outsourcing includes help desk outsourcing, live chat outsourcing, tech support level 1, tech support level 2, inbound and outbound b2b & b2c calls, and many more. You can contact SIMETRIX SOLUTIONS to discuss all these services in detail.
- Not establishing performance benchmark
A performance benchmark is a process of measuring service performance against the standards considered to be the best for a business. Before you outsource IT support to a third party, make sure the service is being managed by a team of professionals, who are well-versed with your products/services or brand and capable of handling your customers with compassionate.
- Choosing the right provider
A customer support service provider should understand your industry well and handle your project reliably. You should (a) check the company’s portfolio, industrial experience, and online reviews, (b) compare their range of services, perks, and pros in detail, (c) Take a look at the company’s value & culture, and (d) measure your expectations with their commitment.
- Prioritize value over cost of service
Your outsourcing decisions should be value-driven. Some organizations claim their services as cheap. In reality, one should pay attention to the quality of services. The actual pricing of your customer IT support is often a reflection of skills, experience, and work quality. Hence, it would be best if you never go for a fixed price. Instead – go with the outsourcing service that’ll bring more productivity and value to your business.
- Not preparing your in-house team
One must not consider customer support outsourcing as separate management. It is a part of your organizational structure. For the best output, your in-house marketing & sales team should work in chorus. Hence, you should encourage your in-house team to work hand-to-hand with their remote colleagues. By doing so, you’d be able to define goals and objectives – and your sales team would be able to follow up on every communication.
Hope all these points will help you make a subtle outsourcing decision. If you plan it precisely, outsourcing will serve as the backbone of the company’s growth. All in all, the benefits of customer support outsourcing exceed the risks. A well-managed customer care outsourcing company provides a roadmap to nurture your brand aura. By considering the above tips, you should be able to avoid costly mistakes and mishaps.
SIMETRIX SOLUTIONS has helped hundreds of company’s scale customer support and personalize services from scratch. Let’s connect.
